29 / Healthcare
AI-Native Management System for Wellness Centres
We gave a multi-level wellness chain one system of record with 3 role-locked apps on top, so the front desk never sees a doctor's clinical notes and a guest's history follows them across every centre.
- Client
- Dhun Wellness
- Stack & approach
- HealthcareCRMRole-Based AccessOffline-FirstSystem of Record
The problem
The doctor's clinical notes were visible to the front desk, with no role boundary. Online bookings didn't flag back-to-back appointments or room clashes. 100 calls a day and 200 Instagram DMs lived in Excel and memory, and the multi-level Salon/Spa/Med Spa model had no clean way to carry a guest across levels while keeping clinical data private.
Solution & architecture
One system of record, 3 surfaces. The centre's database stays the source of truth; an operating layer sits on its API. The CRM, staff app and consumer app are all surfaces on that one layer, so a change anywhere reconciles to a single source. Clinical data is walled off by role across 5 staff roles, and guest profiles carry across centres and levels.
Why it is built this way
Clinical data walled off
Front desk never sees doctor's notes
One source of truth
3 surfaces reconcile to one record
Guests carry across levels
Salon to Spa to Med Spa, cleanly
